Your Multilingual Inbound Sales and Telemarketing activities
will be handled by the Bellcom Worldwide Services team. We
have vast experience in handling all customer service
activities.
The range of multilingual inbound telemarketing and customer service
outsourcing activities, we can provide you with, include:
- Customer lifecycle management
- Account management / customer retention
- Billing and invoicing queries
- B2B
Account Service Management
- After sales contact and servicing requirements
- Payment processing
- Fault diagnostics
- Logistics Tracking/Returns Service
- High Value customer queries
- Correspondence and complaint handling
- 24 x 7 hours 365 days a year availability
- Product Support
- Distribution management
Utilising our best of breed technology, Bellcom Worldwide measures
and tracks all inbound sales activity. This will provide you
with full activity reporting so you can be sure your agents are
efficient and optimised to provide the best service possible, at
the lowest cost to serve.
Sitting behind this is a state-of-the-art workforce optimisation
tool which will allow us to manage your trend of peaks and
troughs.
Additional to our inbound telemarketing services, our multilingual
agents can also provide outbound sales and B2B lead generation
services. Contact
us today to discuss your outsourcing requirements in more
detail with us.